How to Return Your Purchase

How to Return Your Purchase

At Cruzario Marketplace, we want your shopping experience to be simple and convenient. We offer a 30-day return policy on eligible purchases.

Step 1 — Sign In to Your Account

Sign In to Request a Return

To request a return, click the link above and enter the email address associated with your order. Shopify will send you a one-time verification code to access your account and view your orders.

Step 2 — Request a Return

1. Open your order history.

2. Select the order containing the item you wish to return.

3. Click Request Return.

4. Select the item and reason for your return.

5. Submit your request for review.

If the return option is unavailable, please contact us through our Contact Us page.

Step 3 — Return Approval

Once your request is reviewed, you will receive an email with return instructions if approved.

Buyer-Paid Return Shipping: Customers are responsible for return shipping costs when returning an item because of incorrect size, fit, change of mind, or an unwanted purchase.

Seller-Paid Return Shipping: If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly. We will review the issue and provide an appropriate resolution, including a prepaid return label when applicable.

Step 4 — Package Your Return

All merchandise must be returned in the same condition in which it was received.

• New merchandise must remain unused, unworn, and unwashed.

• Pre-owned merchandise must not show additional wear, stains, damage, odors, or alterations.

• Include original tags, packaging, and accessories when applicable.

• Package your return securely to prevent shipping damage.

Please do not return merchandise without receiving return instructions.

Step 5 — Ship Your Return

Follow the return instructions provided after approval.

We recommend using a shipping service with tracking and keeping your shipping receipt until your return is completed.

Step 6 — Receive Your Refund

Once your return is received, we will inspect the merchandise.

Approved refunds will be issued to your original payment method. Processing times depend on your payment provider.

Original shipping charges are generally non-refundable for standard buyer-initiated returns.

Need Assistance?

If you have questions or need help requesting a return, please contact Cruzario Marketplace through the Contact Us page on our website.

Thank you for shopping with Cruzario Marketplace!