Return & Refund Policy

Thank you for shopping with Cruzario Marketplace. We want you to shop with confidence and be satisfied with your purchase.

30-Day Return Policy

We accept eligible returns within 30 days of delivery. Please contact us within this period to request a return.

Return Eligibility

Items must be returned in the same condition in which they were received, including any original tags, packaging, and accessories when applicable.

New items must remain unused. Pre-owned items must not show additional wear, damage, or alterations beyond their original listed condition.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to size, fit, or change of mind.

We recommend using a trackable shipping service.

If an item arrives damaged, defective, or materially different from its description, please contact us so we can arrange an appropriate resolution at no additional return shipping cost to you.

How to Request a Return

Contact Cruzario Marketplace through our Contact Us page within 30 days of delivery.

Include your order number and reason for the return. We will provide return instructions and the appropriate return address.

Please do not send items back without receiving return instructions.

Refunds

Once your return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method.

Original shipping charges are generally nonrefundable for standard returns.

Refund processing times depend on your payment provider.

Incorrect or Damaged Items

Please contact us promptly if you receive an incorrect, damaged, or defective item.

Include photographs when possible so we can review the issue and provide an appropriate resolution.

One-of-a-Kind Merchandise

Many of our products are pre-owned, vintage, or one-of-a-kind.

Please review photographs, measurements, descriptions, and condition details before purchasing.

Eligible items remain subject to our 30-day return policy.

Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed or shipped.

Contact Us

For return questions or assistance, please contact Cruzario Marketplace through our Contact Us page.

This policy does not limit any rights provided by applicable consumer protection laws.